Warranty Policy

1. General Policy

Gechel Holdings LLP is committed to providing high-quality products and services to our customers. This warranty policy outlines our guidelines for warranty claims, exchanges, and refunds.

2. Warranty Coverage

2.1. Our warranty covers products purchased directly from our online businesses owned by Gechel Holdings LLP.

2.2. Warranty coverage applies to items that are faulty, damaged, or significantly different from the description provided on our websites and platforms.

2.3. Warranty claims must be made within a reasonable timeframe, typically within 3 days from the date of purchase or delivery, depending of the product's nature.

3. Warranty Process

3.1. If customer encounter any issues with a product covered under warranty, they have to contact our customer support team via email or phone to initiate a warranty claim.

3.2. The customer has to provide detailed information about the issue, along with supporting evidence such as photographs or videos, if applicable.

3.3. Our customer support team will review the warranty claim and may require additional information or evidence to assess the validity of the claim.

3.4. If I the warranty claim is approved, we offer the following options:

(a). 1-to-1 exchange: We will arrange for the faulty/damaged item to be collected, and a replacement will be provided at no additional cost to the customer;

(b). Full refund: If a replacement is not available or preferred, and the reason for a full refund is accepted by Gechel Holdings LLP, we will process a full refund using the original payment method.

4. Non-Warranty Cases

4.1. Items that do not qualify for warranty claims include:

(a). Products damaged due to customer misuse, negligence, or mishandling.

(b). Cosmetic damage, or minor variations from product images or descriptions that do not affect functionality.

4.2. Gechel Holdings LLP reserves the right to refuse warranty claims if it is determined that the customer falls under any of the following criteria, indicating a high demanding nature based on our assessment:

(a). The customer consistently submits complaints or warranty claims for various products.

(b). The customer demonstrates unreasonable expectations beyond the normal scope of warranty coverage.

(c). The customer uses aggressive or demanding language, displaying a lack of understanding or cooperation, or consistently expresses dissatisfaction.

(d). The customer has significant history of returns or refund requests that were not justified by valid reasons.

(e). The customer struggles to provide adequate documentation or evidence to support their claims or provides inconsistent or questionable information when requested. The assessment of high demanding customers will be conducted objectively and fairly. Gechel Holdings LLP will exercise its discretion in determining whether a customer falls under high demanding category based on the aforementioned criteria.

5. Modifications to the Warranty Policy

Gechel Holdings LLP reserves the right to modify or update this warranty policy at any time without prior notice.